My listing has been live for years and nothing has happened. Why fix it now?+
Because live and unflagged doesn't mean cleared. It means no machine has acted yet. The machines that flag claims keep getting better. Amazon says its AI scans billions of product page changes a day, so the next price, image or bullet edit gets the page read again, and Google reviews every ad at submission. When a claim is flagged, the audit is the file you hand over: every claim quoted and dated, the rule it runs into, the rewrite the standard allows, and a licensed pharmacist’s signature. The same file answers a processor review, an ad appeal or a retailer asking for substantiation.
What if I pay and still get flagged?+
We fix it and back your appeal, at no charge. For 12 months after your file is signed, Listing Clean or the full audit, if Amazon, Meta, Google, Walmart or a payment processor flags a line the pharmacist signed, we rewrite it within 2 business days and give you a signed statement of our ruling for your appeal. The promise continues for as long as monitoring stays active. It does not cover copy changed after the file is signed or claims we flagged that you kept. The limits in our terms apply. The platform decides the appeal. You walk into it with our signed ruling behind you.
Who sees my findings?+
You do, and the licensed pharmacist who reviews your file. We are not a regulator and we don’t report your copy to anyone. The only exception is a serious risk to health, which the reviewer’s professional duty covers.
Why five business days, not five minutes?+
The AI pass does run in minutes. Every line you publish is ruled against the 109 published standards before a person reads it. The five business days are for the licensed pharmacist, who reviews every finding and every rewrite and signs the report. The signature is the part software cannot give you. If you want the minutes version, the free check returns flagged lines in seconds for any listing we have already ruled.
Can our supplement claims get our Stripe or PayPal account frozen?+
Processors publish what they will not carry, and supplement marketing is on the list. Stripe’s prohibited businesses include nutraceuticals that “make harmful claims”, businesses that make outrageous claims or use fake testimonials, and trials with hidden pricing. Square’s terms name suspended payouts and reserves as what it can do. Since standards v1.3 we rule your copy against those published rules too, so the file answers a processor’s question in one attachment: who reviewed your claims, against what, and when. The processor makes the call. You answer with evidence instead of a scramble.
What if you find nothing?+
You pay the same fee and you get that in writing: a signed, dated pass on letterhead that cites the standards applied. That is the version your competitors cannot produce, and it is why the fee never moves with the verdict.
What if I disagree with a finding?+
Tell us. We take it to the pharmacist who signed it, who can go through the reasoning with us, and if you have substantiation we have not seen, the rating changes. Revisions within thirty days of delivery are included.
What if you get something wrong?+
We publish our corrections. Every finding we have withdrawn or amended is listed at claimsverified.org/corrections with the date and the reason, including mistakes nobody outside the company would have seen.
Do I have to change everything you flag?+
No. You decide, and the severity rating makes the decision fast. Critical findings are the lines that can stop a listing or an ad and draw warning letters. Fix those first. Schedule the rest, or keep them knowingly with a signed file that shows you made the call on the record.
Is this legal advice?+
No. We review your marketing language line by line against the published rules, and we do not represent you before any agency. You can hand the report straight to your lawyer.
Do you rule on US law?+
Yes. Most of the work is against US published rules. Every standard we apply is drawn from the published rule for the place your claim appears: FDA structure/function rules and the FTC substantiation standard for the US market, Amazon and Meta policy for the platforms, and Health Canada rules only where a brand sells into Canada. Your file cites the US rule by name, which is what an Amazon reviewer, a processor or a US buyer reads.
Can we say "pharmacist approved" once we pass?+
No, on any of our services, and a brand that says it would be making exactly the kind of claim we are paid to find. Our reviewer reads the wording of your marketing against published rules and never evaluates the product, the formulation or the evidence behind it, so they cannot approve it. What you can say, and it is stronger: "marketing claims reviewed by a licensed pharmacist". Your verification page states exactly what the mark means, which is the version a retailer will actually read.
Can we license the seal without the audit?+
No, and that is the point. The seal is issued only to brands that pass, it is never sold, it comes with monitoring at no licence fee, and it is revoked if the copy behind it stops passing. That is what makes it worth showing a retailer. A pass also creates your verification page and directory entry, the public record that answers “is this brand legit?”
We haven’t launched yet, is this for us?+
Especially. Before you publish, up to three products are $950 as Launch Clean: listing copy, label text and the first ad set, rewritten to the rules in five business days, with your FDA structure/function notice drafted for you to sign and file. A claim changed while it is still a draft costs a text edit. The same claim changed after Amazon’s AI flags it costs a suppression and often a reprint.
Do you review skincare or other products?+
Yes. Skincare, topicals, foods and pet products fail the same way supplements do: “repairs” and “stimulates cell renewal” are drug claims under FDA rules. The review is identical and the price is the same $3,500.
We’re an agency, can we offer this to clients?+
Yes, and your clients get a signed file while you keep the relationship. Agencies, copywriters and manufacturers can run our audit under their own name with the client. You present the findings. We hold the signature and the methodology, which is what makes the file stand up when Amazon or a buyer asks who reviewed it. Volume terms are quoted on scope. To refer a client instead, the partner program pays 20% of their first paid order and 10% of their monitoring for 12 months. The terms are at claimsverified.org/partners/. The pharmacist’s signature stays on every file and is never white-labelled away.
Do you also do SEO or marketing?+
No, and that is exactly why our file carries weight. We are the independent reviewer. We never sell growth services to the brands we grade, and that separation is what makes the seal and the signed file worth showing anyone. What the audit does for growth: every failing line rewritten to the strongest wording the standard allows, ruled again, for every channel it runs on.
What do you need from me to start?+
An ASIN or product URL, and exports or screenshots of whichever ads and email flows you want in scope. We never ask for a login. About ten minutes. No call unless you want one.
